Effective Date: January 1, 2025
Who We Are
Our website address is: https://bigskinnyspretz.com
Big Skinny’s Pretzels is committed to protecting your privacy and personal information.
Information We Collect
Personal Information
When you make a purchase or create an account, we collect:
- Name and contact information (email, phone, address)
- Billing and shipping addresses
- Payment information (processed securely through our payment processors)
- Order history and preferences
Website Usage Information
We collect information about how you use our website through:
- Cookies and similar tracking technologies
- Website analytics (pages visited, time spent, etc.)
- IP address and browser information
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer service and support
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
Information Sharing
We may share your information with:
- Payment processors (PayPal, Stripe, etc.) to process transactions
- Shipping carriers to deliver your orders
- Service providers who help us operate our website and business
- Legal authorities when required by law
We do not sell your personal information to third parties.
WooCommerce and WordPress Data
Our website uses WooCommerce for e-commerce functionality and WordPress for content management. This means:
- Order and customer data is stored in our WordPress/WooCommerce database
- We use various plugins that may collect additional data
- Session data is stored to maintain your shopping cart and preferences
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We use cookies for various purposes:
Essential Cookies
- Shopping cart functionality
- User authentication and sessions
- Security and fraud prevention
Analytics Cookies
- Website performance tracking
- Understanding user behavior
- Improving our services
Marketing Cookies (with consent)
- Targeted advertising
- Social media integration
- Email marketing optimization
WordPress/WooCommerce Specific Cookies
- Shopping cart cookies persist until you complete your purchase or they expire
- Login cookies last for two days, screen options cookies last for a year
- If you select “Remember Me” when logging in, your login will persist for two weeks
- If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
- Payment processors for transaction processing
- Shipping carriers for order delivery
- Email service providers for communications
- Analytics services for website improvement
- If you request a password reset, your IP address will be included in the reset email
Data Retention
- Order information: Retained for tax and legal compliance (typically 7 years)
- Account information: Retained until you request deletion
- Analytics data: Typically aggregated and anonymized after 26 months
For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request data portability
- Withdraw consent for marketing communications
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
International Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States, where our servers are located.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
Contact Information
For privacy-related questions, contact us at: hello@bigskinnyspretz.com