Browse our Frequently Asked Questions below for answers to common questions we get from our customers and wholesalers. If you still can’t find what you’re looking for, please don’t hesitate to contact us.
No, we partner with quality pretzel makers, but we craft our own signature seasoning blends that make Big Skinny’s pretzels unique.
Brian has been perfecting these flavor recipes for over 20 years!
Shelf life is labeled on every bag with a best by label. Our resealable bags help keep them crispy longer once opened.
We hand-season every batch with bold flavor blends that have been 20 years in the making. These aren’t your average store-bought pretzels, they’re the ones West Michigan has been craving for decades.
Our pretzels are baked, then hand-seasoned with our signature flavor blends for that perfect crunch and bold taste.
We do NOT offer gluten-free options. All our pretzels contain wheat.
Some flavors contain almonds and are processed with equipment that may also process peanuts. Please check individual product ingredient lists for specific allergen information.
Most of our savory flavors contain dairy products. Check the ingredient list on each product page for specific dietary information.
Shipping is determined at checkout.
Yes! We ship our pretzels anywhere in the continental United States.
Contact us immediately with photos of the damaged package. We’ll talk about options at that time.
Due to being a food product, we do not offer refunds on opened packages. Please see our Refunds/Returns page for complete policy details.
Customer satisfaction is important to us. If there’s an issue with your order, please contact us within 7 days of delivery and we’ll work to resolve it.
Check our Store Locator to find retailers near you carrying our pretzels throughout West Michigan and beyond.
We’d love to work with you! Visit our Wholesale Partners page or contact us directly. We offer competitive pricing and support for retailers who want to carry proven sellers.
Yes! We’re happy to provide samples to serious retail partners. Visit our Wholesale Partners page and reach out.
It all started with Brian Woods perfecting a family recipe over 20 years ago. What began in his kitchen became a local West Michigan favorite. Read our full story here.
Yes! We’re proud to be a small-town Michigan business that’s been serving bold-flavored pretzels to our community for over two decades.